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C.H.E.S.S.* ARTICLE

C.H.E.S.S.* ARTICLE

C.H.E.S.S.* Program by Kimberly-Clark Professional*
Get your building to a winning position with your washroom
Being a Facility Manager is a tough and sometimes thankless job. There are so many tasks to juggle on a daily basis, and emergencies that need your urgent attention often come up out of the blue. It’s your job to ensure that your building runs like a well-oiled machine, no matter what. One of the best indications that you’re doing a good job is when your tenant doesn’t have any complaints.
One of the areas that tenants grumble about the most is the washroom, and it is an on going challenge for you to keep them pristine.1 We believe that managing your building’s washrooms requires a longer term strategy. Read on to find out how the C.H.E.S.S.* Programme from Kimberly-Clark Professional* (Cleanliness, Hygiene, Efficiency, Sustainability and Satisfaction) can help you deal with optimising the management of your washrooms areas. This not only helps you move your building to a winning position in the most cost- and time-efficient way possible, importantly it lets you focus your time and budget on more pressing matters.

 

 

Just how important is the washroom?
Some believe that the washroom is where you handle your business and make a quick exit. But, for many others, the washroom is so much more than that. In fact2:
-65% of employees say “the condition of the washroom is a reflection of how much my company cares”.
-19–55% of office workers say they “sometimes go to the washroom for a break from work” because 73% of workers feel they are expected to be ‘always on’ which increases stress levels.
-20% of office workers are frustrated with the washroom, but very few ever complain. So even though you may not be receiving official complaints from your tenants, you can be sure they aren’t all satisfied with the state of your washrooms.

 

Identifying key challenge areas in the washroom
Most Facility Managers are surprised to learn that the office bathroom is more important to tenants than they realised and recognising the importance is a great first step. The next step is figuring out the specific challenge areas that you need to solve in order to place your building’s standards above the rest. Here are a few we see reasonably often as we partner with our customers:
1.Meeting tenant expectations
Office workers visit the washroom 3 to 5 times per day, which provides ample opportunities to make an impression.3 Unfortunately, if the washroom is not well maintained, the impression may not be a good one – and can impact the overall impression of the building quality.
“The washroom can make or break an account. It tells a story about how the whole building is run. A bad washroom suggests there are other cracks in the facility management to be uncovered”
- BOMA focus group FM
2.Time management
Because of time constraints and the sheer volume of tasks that have to be completed on a daily basis, Facility Managers are often focused on immediate problems rather than long-term strategy, making solutions reactive, not proactive.4
3.Getting results while keeping within budget
The costs of contract cleaning labour, consumables and the hidden cost of complaints continue to rise while the budgets remain the same or even decrease. Failure to understand your tenant’s dissatisfaction and action on their complaints run the risk of you losing current and future tenants in your building. You have to find a viable solution for your washroom issues that don’t bust your building budget.

 

Tackling these issues can seem like a daunting task, but don’t worry. We are here to help.

 

 

What is C.H.E.S.S.* and how can it help?
The Program enables you to find the opportunities that exist within your building; perhaps where you least expect to find them – in the bathroom. Using the C.H.E.S.S.* program, you’ll be able to identify areas of opportunity and measure the standard of your washroom in terms of Cleanliness, Hygiene, Efficiency, Sustainability and Satisfaction to make the decision to do something different.

 

Book a consultation with a Kimberly-Clark Professional* representative here.

 

Cleanliness
One of the first few things people notice when they step into a washroom is cleanliness–in terms of both sight and smell.5 Find out how your washroom stacks up based on odours, blockages, and overall appearance.

 

Hygiene
Learn more about sanitation, preventing cross-contamination and providing your tenants with amenities that give them a pleasant washroom experience in the C.H.E.S.S.* hygiene segment.

 

Efficiency
What’s the total cost of your washroom products and how can you reduce cleaning labour hours? Discover how to save time and be financially efficient.

 

Sustainability
Do your part for the environment! Get tips on reducing wastage and how our products help save resources both for you and the environment.

 

Satisfaction
Just what exactly do your tenants think of the bathrooms in your building? Find out how a pristine washroom can get you greater client satisfaction and potentially increase revenue opportunities6. The C.H.E.S.S.* Program not only helps you see how your washroom stacks up against optimal standards, you can also quickly identify specific areas for improvement.

 

You can book a FREE consultation with a Kimberly-Clark Professional* representative after taking the C.H.E.S.S.* assessment. Get effective, comprehensive solutions that help your washrooms move your building to a winning position, as well as free up your time and budget for other important matters.
Start the journey to better washrooms. Take the online C.H.E.S.S. Test or contact your C.H.E.S.S.* team to book a consultation

 

Reference:

1. Challenger Omnibus Topline Report, Slide 8
2. KCP Challenger Omnibus
3. Challenger Omnibus Global Key Findings, Slide 3.
4. KCP Washroom Needs Assessment, October 2013, slide 8
5. http://www.cleanlink.com/sm/article/Bad-Smells-Leave-Bad-Impressions--17646
6. Kimberly-Clark Professional* Challenger Omnibus Survey - US. April, 2014

 

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